Products and applications
What industries do you serve?
Our clients include global advertising agencies, event production companies, sports event organisers, beverage and FMCG brands, shopping mall management companies, theme parks, automotive brands, nightclubs and hospitality venues, and retail chains. We have delivered products to over 80 countries across North America, Europe, Asia-Pacific, and the Middle East.
Are your inflatables suitable for trade shows and exhibitions?
Yes. Trade show inflatables are a documented use case. Giant 3D product replicas, LED-backlit inflatable signs, and branded booth backdrops can improve booth visibility on a crowded exhibition floor. Our products pack into compact shipping cartons for easy transport between shows. All products for indoor trade show use carry fire retardancy certification accepted by major international convention centres.
Can your inflatables be used for sports events?
Yes. We supply inflatable event tunnels and entrance arches for marathons, cycling events, triathlons, and stadium-based sports. Our tunnels are engineered for high-volume pedestrian flow and are structurally tested for outdoor conditions. We supply events with participant numbers from 200 to over 50,000.
Are your products suitable for shopping mall activations?
Yes. Shopping mall activations are a primary use case for our inflatable letters, mascots, giant product replicas, and seasonal displays. All products for indoor mall use carry fire retardancy certification required by mall management for event approval (NFPA 701 in the USA, BS 7837 in the UK). We regularly supply mall operators in the USA, UK, Australia, Canada, and Germany.
Can you manufacture inflatables for nightclubs and bar events?
Yes. Giant inflatable mirror balls, LED character inflatables, branded DJ stage backdrops, and ceiling-suspended balloon displays are common formats for nightclub and hospitality environments. For quiet VIP areas, we recommend sealed airtight inflatables to avoid blower noise. All products carry the fire safety certification required by licensed venue operators.
Are your Christmas inflatables available for shopping mall and retail use?
Yes. Giant inflatable Santa Claus figures, inflatable snowmen, illuminated Christmas trees, and festive balloon displays are available in sizes from 1 metre to 8 metres. All carry fire retardancy certification for indoor mall use. A planning window of 8–10 weeks before the intended display date is commonly used — Christmas season production capacity fills quickly in September and October.
Why do car dealerships use large inflatables to advertise?
Car dealerships use large inflatables because a moving, tall display can mark an entrance and attract attention from passing traffic without requiring a permanent sign structure. The practical choice depends on site rules, wind exposure, viewing distance, anchoring and the message that must remain readable while the figure moves. A project brief should also identify whether the display is for a launch, a seasonal campaign or repeated use across locations.
Where and when can you use an inflatable arch?
An inflatable arch can be used at a race start or finish, school entrance, festival gate, retail opening, sponsor checkpoint or branded photo area when the venue permits the structure. The correct placement depends on clear passage, outer footprint, audience flow, ground surface, anchoring, weather exposure and power access. Confirm the route, viewing direction and event schedule before the arch design is approved.
What are the ways to promote branding using inflatables?
Branding can be applied through printed panels, shaped product replicas, inflatable letters, logo signs, sponsor zones, interchangeable fabric panels and coordinated entrance structures. The most suitable method depends on viewing distance, movement, lighting, the number of campaign locations and whether artwork must be reused. Keep the main mark simple enough to read from the intended audience position and confirm every visible surface during mockup approval.
What is the difference between an air dancer and a tube man?
In common buying language, air dancer and tube man describe the same broad product family: a fabric figure animated by continuous airflow. Suppliers may use the terms differently for the silhouette, base, blower arrangement or artwork scope. A buyer should therefore confirm the actual shape, fabric, operating method, anchoring points and included accessories in the quotation rather than relying on the product name alone.
Materials and construction
What materials do you use to manufacture your inflatables?
Our primary materials are 400D and 600D reinforced Oxford fabric for letters, signs, mascots, and event displays, and 0.4mm–0.6mm PVC tarpaulin for event tunnels, large-scale arch structures, and outdoor long-duration installations. All materials are selected for commercial-grade durability, UV resistance, and colorfastness.
Are your inflatables suitable for outdoor use?
Yes. All of our inflatable products are engineered for outdoor use. Oxford fabric is UV-treated and weather-resistant. PVC tarpaulin is fully weatherproof and cold-weather rated to -10°C. Our products include multi-point tie-down rings and tethering systems. We recommend securing all outdoor inflatables when wind speeds exceed 40 km/h.
Are your products fire retardant?
We can supply materials that are specified to meet commonly requested fire-retardancy standards for many projects, including NFPA 701 (USA/Canada), BS 7837 (UK), and AS/NZS 1530.2 (Australia), depending on the exact product and route. Documentation can be prepared in advance when the project requires it.
Are your inflatables noisy when running?
Continuous-airflow inflatables produce blower fan noise of approximately 55–70 decibels — similar to a running vacuum cleaner. This is standard for all advertising inflatables using this design. For quiet indoor environments, luxury venues, or settings where noise is not acceptable, we offer sealed airtight inflatables that are completely silent after inflation. Please specify your environment when enquiring.
What quality certifications do you hold?
Documentation depends on the product material, electrical accessories, destination market and venue requirements. During quotation, buyers can ask InflatCustom to review available material specifications, fire-retardancy documentation, blower or LED documents and any venue paperwork needed for the actual project scope.
What quality control process do you follow before shipping?
Custom inflatables are checked before packing for structural integrity, seam strength, blower performance where applicable, print quality, colour accuracy and attachment points. A project-specific QC checklist, production photos or video review can be arranged according to the order scope.
What materials are used for custom inflatables?
Custom inflatables are commonly produced from coated textile fabrics or PVC-based materials selected according to shape, size, movement, installation environment and reuse plan. The quote should identify the proposed material, construction method, printed or sewn treatment, reinforcement points and care requirements. Buyers should compare the material specification with the intended indoor or outdoor duty instead of choosing from a generic durability label.
Artwork and branding
What file formats do you accept for artwork?
We prefer vector files: Adobe Illustrator (.AI), Encapsulated PostScript (.EPS), or high-resolution PDF. For raster images, we require a minimum of 300 DPI at the intended print size. JPEG and PNG files are accepted for reference only — final production is normally prepared from vector artwork where possible.
Do you provide 3D mockups before production begins?
In our normal workflow, we share a photorealistic 3D CAD rendering before any material is cut. Revision rounds can be discussed based on project complexity, and production only begins after your written approval.
How long does it take to receive a 3D mockup?
Mockup timing depends on whether the brief includes complete artwork, dimensions, use environment and approval requirements. Simple projects can move quickly after review, while complex multi-element designs may need additional engineering checks before the first mockup is prepared.
Can you match our exact Pantone or brand colours?
Yes. We use high-precision EFI and Epson digital printing systems capable of achieving accurate Pantone colour matching on Oxford fabric and PVC materials. Please provide your Pantone codes or brand colour guide (CMYK or HEX values are also accepted). We recommend requesting a physical print test swatch for critical colour-sensitive orders.
Why does the inflatable colour sometimes look different from my screen?
Screen colours (RGB) and print colours (CMYK) use different colour models with different ranges. Neons, electric blues, and bright oranges that appear vivid on screen can appear slightly different in print. This is a property of physical printing, not a quality issue. For brand-critical colour accuracy, provide Pantone chip references rather than screen colour codes, and request a physical swatch before full production.
What sizes can you manufacture inflatable letters and signs?
Our inflatable letters and signs are engineered from 0.5 metres (desktop display) to 8 metres in height. The optimal range for free-standing, stable outdoor displays is between 2 and 5 metres. Larger installations (6–10 metres) are available with additional structural engineering and anchoring systems.
Can you replicate our physical product as a giant inflatable?
Yes. Our 3D engineering team uses photographic references and original product measurements to create a giant inflatable replica that accurately captures every curve, label, and detail. We have manufactured giant replicas for beverage cans, spirits bottles, sports equipment, and consumer electronics packaging.
Can inflatables include LED lighting?
Yes. We offer internal LED strip lighting for letters, signs, and product replicas. LED-backlit inflatables provide 360° illuminated visibility at night events and indoor exhibitions. We use low-heat, energy-efficient LED systems compatible with standard international power supplies (110V/60Hz for North America; 220–240V/50Hz for Europe, UK, and Australia). RGB colour-changing and remote dimming are available on request.
Can you add velcro sponsor panels that can be swapped between events?
Yes. We can engineer velcro attachment points into event arches, tunnels, and banner surfaces, allowing interchangeable fabric sponsor panels without reprinting the full inflatable. This is particularly popular with race directors and event agencies who need to accommodate different sponsors at recurring events.
Ordering, MOQ and lead time
How do I get a quote for a custom inflatable?
Provide the requested project information through the quote form. Share your design files, dimensions, intended use, event date, quantity and destination country so our team can review the project and confirm the next quotation or mockup step. No commitment is required at the quote stage.
What is your Minimum Order Quantity (MOQ)?
Our MOQ is 1 piece for all custom inflatable products. We specialise in bespoke, one-off manufacturing for brand activations, events, and retail launches. Bulk pricing discounts are available for orders of 5 units or more.
Can I get a price estimate before providing full artwork?
Yes. If you provide the product type, approximate dimensions, quantity, and destination country, we can provide a budget price range within a few hours. A firm fixed quote requires your final artwork and confirmed specifications, but a budget estimate is available with just a brief description.
What information do I need to provide to start an order?
To start, provide: (1) your brand logo in vector format (.AI, .EPS, or .PDF), (2) desired dimensions or size reference, (3) intended use (indoor/outdoor, event type), (4) target delivery date, and (5) quantity. The more detail you share, the faster we can prepare an accurate proposal.
Do you offer OEM and ODM manufacturing services?
Yes. We are a full OEM/ODM manufacturer. For OEM, we produce your design exactly as specified. For ODM, our in-house design team can develop a concept from a brief — from a rough sketch through to production-ready 3D mockups.
Can I order a sample before committing to a full production run?
Yes. Sample orders are available and are manufactured to the exact final specification, including materials, printing, and hardware. Sample lead times are typically 5–7 working days. Sample costs are credited toward full production orders.
Is there a setup or tooling fee?
There are no mould or tooling fees for standard inflatable products since they are fabric-based. A one-time design and engineering fee may apply for highly complex 3D product replicas requiring detailed CAD structural analysis. This fee is fully credited if you proceed to production.
How accurate is the final quote?
Once you approve the 3D mockup and confirm the final specifications, the quote is normally locked for that scope. The confirmed scope is the reference for any later changes, and any later scope changes may require a revised quote.
What is the typical production time for a custom inflatable?
Standard custom inflatable production takes 7–15 working days after your 3D mockup is approved and a deposit is received. Simple single-colour letters and signs are typically completed in 7–10 days. Complex 3D product replicas and multi-piece displays take 12–15 working days. The 3D mockup stage (24–48 hours) occurs before production and is not included in the production timeline.
What is the total lead time from order to delivery?
Total lead time from order confirmation to delivery at your door: 3D mockup (1–2 days) + production (7–15 working days) + express freight (5–9 working days depending on destination). Typical total: 13–26 working days, or 3–5 weeks. Rush production (5–7 working days) is available for most product types with a 20–30% surcharge. We recommend allowing at least 4–5 weeks for standard orders, 6–8 weeks for complex designs.
Do you offer rush production for urgent event deadlines?
Yes. Rush production services compress manufacturing to 5–7 working days for most product types. A rush surcharge of 20–30% applies. Rush availability depends on current factory capacity and the project brief. Rush production is not available for the most complex 3D replica designs or during peak Christmas season when factory capacity is fully allocated.
When does production begin?
Production begins only after two conditions are met: (1) you have approved the 3D mockup in writing and (2) we have received the agreed deposit payment (typically 30% of the order value). We do not begin cutting materials until both are confirmed.
Can I track production progress during manufacturing?
Yes. We proactively send production progress photos at key stages: fabric cutting, printing, sewing assembly, and the 24-hour inflation test. You can also contact your account manager via WhatsApp at any time for a status update. You do not need to ask — progress photos are sent automatically.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer / Bank Wire) in USD, EUR, GBP, and AUD. We also accept PayPal for smaller orders. All prices are quoted in USD by default. For established partners, we can discuss extended payment terms.
What are your standard payment terms?
Our standard terms are 30% deposit to commence production, with the remaining 70% balance paid prior to shipment. For long-term partners and repeat clients, we offer flexible terms including 50/50 or Net-30 arrangements. We do not begin production until the deposit is received — this protects both parties.
Can I pay in instalments?
We do not offer retail instalment payment services (such as Klarna or Buy Now Pay Later). Our payment terms are deposit (30%) to start production and balance (70%) before shipment. For larger orders, we can discuss flexible milestone-based payment schedules.
Can we establish a long-term supply agreement?
Yes. We actively partner with event agencies, marketing firms, and brand activation companies on an ongoing supply basis. Long-term agreements can include priority production scheduling, dedicated account management, volume pricing tiers, and preferential payment terms.
Do you sign NDAs to protect our brand designs?
Yes. We routinely sign Non-Disclosure Agreements (NDAs) before sharing proprietary design files. Client brand assets and unreleased product designs are never shared with third parties or used in our marketing materials without explicit written permission.
Shipping and customs
Which countries do you ship to?
We ship worldwide. We have regular shipping lanes to the USA, Canada, UK, Germany, France, Netherlands, Australia, New Zealand, Japan, UAE, and across Southeast Asia. We have delivered products to over 80 countries. Contact us for a shipping quote to your specific location.
What does DDP shipping mean and does it include customs duties?
DDP stands for Delivered Duty Paid. In a genuine DDP quotation, customs documentation, import duties, taxes, and final-mile delivery are usually bundled into the agreed landed cost for that route. Please confirm the exact scope for your destination before placing the order.
How long does international shipping take?
Shipping time depends on the route, freight mode, season, parcel size, and destination rules. Express air freight is usually the fastest option, while economy air and sea freight take longer. We share tracking information once the shipment is dispatched and the carrier data is available.
Can you deliver before my event date? What if it doesn't arrive in time?
We aim to give a clear assessment of what is achievable before accepting an order. If your event date is not achievable with standard production and freight, we will say so and discuss rush options. If you provide your event date when ordering and we confirm it is achievable, we will do what we can within the agreed scope to meet it. We cannot guarantee delivery dates that are affected by events outside our control (customs delays, carrier disruptions, weather), but we try to manage these issues proactively and keep you informed.
What documentation do you provide for customs?
We provide the export documents that are needed for the agreed shipment route, usually including Commercial Invoice, Packing List, Certificate of Origin, and Bill of Lading or Airway Bill. For DDP routes, customs documentation is arranged within the agreed service scope, and additional venue or destination paperwork can be prepared on request.
Is shipping insurance included?
Basic carrier liability is included with all shipments. For high-value orders, comprehensive cargo insurance can be arranged at an additional cost. Please request this when placing your order.
Setup, operation and safety
Do inflatables need to stay plugged in to keep their shape?
The power requirement depends on the inflation type. Continuous-airflow inflatables must remain plugged in at all times — the blower runs constantly to maintain pressure. Sealed (airtight) inflatables are pumped once and closed, holding their shape without any power supply for 48 hours or more. Most advertising inflatables (letters, tunnels, mascots, product replicas) use continuous airflow. Smaller decorative balloon models can be either type.
What is the difference between continuous-airflow and sealed airtight inflatables?
Continuous-airflow and sealed airtight inflatables use different operating systems. The continuous-airflow type uses a blower while the sealed type is closed after inflation and does not require continuous power. Continuous-airflow inflatables self-repair minor punctures (the blower compensates while you patch) and are better for large-scale outdoor use. Sealed inflatables are silent, cable-free, and better for indoor retail and luxury venues.
Do I need helium for an advertising inflatable?
No. The vast majority of advertising inflatables — letters, product replicas, event tunnels, mascots, animals, and most balloon-style displays — use a continuous-airflow blower fan, not helium. Helium is only required for inflatables specifically engineered to float freely in the air (tethered parade balloons). All InflatCustom ground-based advertising inflatables use air blowers included with the product.
How long does a sealed inflatable hold air?
Under stable indoor conditions, a well-manufactured sealed PVC inflatable holds air for a minimum of 48 hours. Many clients report 3–5 days before a top-up is needed. Outdoor use with temperature fluctuations (air expands in heat, contracts in cold) reduces hold time and requires more frequent top-ups. A manual inflation pump is included with every sealed inflatable for quick top-ups.
How long does it take to set up an inflatable?
Most of our inflatables are designed for fast, tool-free setup. A standard inflatable letter or sign can be fully inflated and secured within 5 minutes. Larger event tunnels and multi-piece displays may take 15–30 minutes with 2–3 people. Detailed illustrated setup guides are included with every order, and video guides are available on request.
What type of blower is included?
All continuous-airflow inflatables include a high-output, low-noise continuous blower fan rated for the volume of the specific product. We supply blowers compatible with your destination country's power standard: 110V/60Hz for North America and Japan; 220–240V/50Hz for Europe, UK, and Australia. Please confirm your destination country when ordering.
Do inflatables need to be permanently plugged in to stay inflated?
Continuous-airflow inflatables: yes, the blower must remain running throughout display. This is the design of all standard advertising inflatables — letters, tunnels, mascots, product replicas. Sealed airtight inflatables: no, they are pumped once and sealed. If you need a cable-free, silent installation, specify a sealed product type when enquiring.
How do I anchor an outdoor inflatable safely?
All outdoor inflatables include multiple tie-down rings at the base and sides. On grass or soil, use the included ground stakes. On hard surfaces (tarmac, concrete, exhibition floors), use sandbags placed on the base plate anchor rings. In exposed outdoor environments, add guy-wire tethers to surrounding structures. We recommend securing or deflating all outdoor inflatables when wind speeds exceed 40 km/h. A comprehensive anchoring guide is included with every order.
Warranty, repair and lifespan
How durable are your inflatables? What is their expected lifespan?
With proper care and storage, commercial-grade inflatables have an expected service life of 3–5 years under regular event use. Products used for permanent or semi-permanent outdoor display have a lifespan of 1–2 years depending on UV exposure and local weather conditions. This service-life range can be used when comparing owned inventory with rental alternatives.
What happens if my inflatable arrives damaged?
Please contact us as soon as you notice the damage and share photos of both the product and the original packaging. We will assess whether a repair kit, replacement component, or full replacement unit is appropriate, and can help you prepare the carrier damage claim information. Under DDP shipping terms, responsibility and claim handling follow the agreed route and scope.
What should I do if my inflatable gets a puncture?
For continuous-airflow inflatables: small punctures are effectively self-sealing while the blower is running — the constant positive pressure compensates. Apply the included self-adhesive patch at your convenience without deflating. For larger tears, apply the patch with the blower off, allow to cure, then re-inflate. Every order includes a puncture repair kit and illustrated repair guide.
How should I clean and store my inflatable?
Storage and cleaning should be handled together: clean with mild soap and warm water. Do not use solvents, bleach, or abrasive materials. Allow the inflatable to fully dry before deflating and storing — storing while damp causes mould and material degradation. Store folded loosely in the original bag or a breathable storage bag in a cool, dry location away from direct sunlight and sharp objects. Proper storage helps protect the service-life range described in the durability answer, including a 3–5 year service life where the product and use conditions support it.
Do you offer a warranty on your products?
Yes. We offer a 12-month manufacturing warranty on all inflatables, covering defects in materials and workmanship under normal use conditions. The warranty does not cover damage from improper use, weather events exceeding product ratings, or unauthorised modifications.
How do I contact you if I have a problem after delivery?
After-sales queries are reviewed during business hours, with urgent installation or accessory issues prioritized where possible.
How long will an inflatable advertising product last?
The service life of an inflatable advertising product depends on fabric, seam construction, ultraviolet exposure, weather, blower operation, handling and storage. Ask the manufacturer to state the intended duty cycle, common wear points, repair method and care instructions for the selected build. A useful lifespan assessment should distinguish regular event use from continuous outdoor display and should be supported by the product scope rather than a generic claim.